Frequently asked questions

Question	Answer
How do I know if the Dynamic Content extension is installed and enabled?	For Thunderbird, select Tools->Add-ons and check that it appears in the list of add-ons and that it is enabled. For Outlook, look for 'Dynamic Content add-in' under Start->Settings->Control Panel->Add or Remove Programs
When I select a mail message, I see a message beginning with "This mail client requires the dynamic mail content extension in order to view dynamic mail content mail." Why can't I see the real message?	Check the following: You have the Dynamic Content extension installed and enabled. Your dynamic mail content server preferences are the same as what you were provided with during registration. These can be found at Tools->Account Settings...->SMTP and Dynamic Mail Content Servers in Thunderbird and at File->Dynamic Content Settings in Outlook
How do I uninstall Dynamic Content from my mail client?	In Thunderbird, select Tools->Add-ons, then select Dynamic Mail Content and press the Uninstall button. In Outlook, select 'Dynamic Content add-in' in the Control Panel and press Remove
When I try to send or read Dynamic Content, the mail program waits indefinitely. What is wrong?	The problem could be one of the following: The content server is temporarily down. If the problem persists, contact support. The dynamic content server settings are incorrect. Refer to the install page.
How do I send dynamic content e-mail?	Just compose your message, as you normally do, and then make sure the Dynamic content checkbox (Thunderbird) or button (Outlook) in the Compose window is checked before you send your mail. You can choose to make dynamic content your default content type, by selecting the checkbox under Dynamic Content Settings in your account, which you get to via Tools->Account Settings... (Thunderbird) or File->Dynamic Content Settings (Outlook). The Dynamic Content checkbox/button in the Compose window allows you to override the default prior to sending.
Is there a way to prevent e-mail from being changed after it has been read?	Yes. There is a server-side configurable switch which, when set, prevents senders from changing their mail content after it had been viewed by at least one recipient.
Is there a way to enable key individuals to override the switch?	Yes. The system administrator may specify a list of one or more "super users" who may change their e-mail content at any time, even after recipients have seen the message.
What versions of Mozilla Thunderbird and Microsoft Outlook support dynamic content?	At the present time, the Thunderbird extension requires Thunderbird Version 2, while the Outlook add-in supports Outlook 2007 and 2010.
How do I read e-mail and attachments that contain dynamic content?	It's very easy. Just select the message you want to read, as you would normally. Same thing with attachments. The implementation was designed to be totally transparent to the sender and recipient.
How do I edit dynamic content e-mail?	Select the message you wish to edit (it must be one that you originated), make your changes and press the Update Content button. If you are editing an attachment, be sure to save your changes before pressing Update Content. The next time any of the message recipients view the message, the content will have changed.
Can I send e-mail in which the body uses dynamic content and one or more of the attachments use static content?	No. Either the entire e-mail uses static content or it uses dynamic.
What types of attachments work with dynamic content?	In principle, any MIME-compliant attachment should work, but we have tested (and therefore support) only text, image and Microsoft Word attachments.
How can I change my password?	Do the following: Navigate to the Login page. Enter the e-mail address for the account whose password you wish to change, followed by the current password. Select Change password. Press Login. A link to your new password will be e-mailed to you.
Why is there no browser-based support for Gmail or Yahoo!Mail?	At this time, neither Google nor Yahoo! provide an application programming interface (API) for their respective Web mail clients, so we are unable to provide a browser-based solution for them. However, you can get dynamic content support for Gmail by configuring your mail client for your Gmail accounts; see Download a Dynamic Mail Content Extension for details.
I received an e-mail with the subject "Warning: content file at xx% of capacity". What's going on?	When you registered for dynamic content service, you were given 10 MB of disk space on the content server, which is used to hold dynamic content that you send. You are coming close to your limit and should either: Delete some of your messages, by selecting them one at a time, clearing out the message content and pressing the Update Content button in the main window, or Purchase additional disk space.
When recipients try to read dynamic content messages that I send from one of my two mail accounts, they report an alert about an EOFException; yet, messages sent by the second account are OK. What's the problem?	This can happen if the e-mail address for the first account is an alias of that of the second. To check this in Thunderbird, for example, display the message header of the problem message, by selecting the '+' symbol to the left of the Subject: field and move the cursor over the From: field to reveal the real sender e-mail address. If it is the same as the other account, change the real address in the first account to something different.
After installing dynamic content extension into my mail client, I tried to create a new account but it asked me for the dynamic content server password. I haven't registered yet, so what do I do?	Enter anything you want at this point and edit the password later, after you complete registration.
Is there any easy way to tell if my intended recipient can view dynamic content mail?	Assuming you have no advance knowledge of whether the recipient is using a dynamic content-enabled mail program, if you are replying to a message, you can look at the message header for a clue. If it contains a field labeled User-Agent: or X-Mailer: whose value begins with Thunderbird or Microsoft Outlook, then the recipient is either already able to read dynamic content or can download an extension which will enable it in his mail client. In general, anybody whose mail account supports the POP3 or IMAP protocol, including some Web-based mail systems, such as Google, may connect to their mail accounts via a dynamic content-enabled enabled mail program; whether the user chooses to do so is another question, so unless you're fairly sure about your recipient(s), it's best to send only static content.
Why does it take a really long time to display a dynamic content message in Outlook the first time one is selected?	This is a known bug in Microsoft's Visual Studio Tools for Office (VSTO) and is supposed to be fixed shortly. After we receive and test the fix, we will issue an update for the add-in.