Frequently asked questions

Question	Answer
How do I know if the Dynamic Content extension is installed and enabled in Thunderbird?	Select Tools->Add-ons and check that it appears in the list of add-ons and that it is enabled.
When I select a mail message, I see a message beginning with "This mail client requires the dynamic mail content extension in order to view dynamic mail content mail." Why can't I see the real message?	Check the following: You have the Dynamic Content extension installed and enabled. Your dynamic mail content server preferences (Tools->Account Settings...->SMTP and Dynamic Mail Content Servers) are the same as what you were provided with during registration.
How do I uninstall the Dynamic Content extension from Thunderbird?	Select Tools->Add-ons, then select Dynamic Mail Content and press the Uninstall button.
When I try to send or read Dynamic Content, the mail program waits indefinitely. What is wrong?	The problem could be one of the following: The content server is temporarily down. If the problem persists, contact support. The dynamic mail content server settings are incorrect. Refer to Step 11 in the install page.
How do I send dynamic mail content e-mail?	Just compose your message, as you normally do, and then make sure the Dynamic mail content checkbox in the Compose window is checked before you send your mail. You can choose to make dynamic mail content your default content type, by selecting the checkbox under Dynamic mail Content Account Settings in your account, which you get to via Tools->Account Settings... The Dynamic Mail content checkbox in the Compose window allows you to override the default prior to sending.
What versions of Mozilla Thunderbird are supported by the extension?	The extensions make use of features available beginning in Version 2 of Thunderbird, so that is the minimum version supported and is the version all our testing was done with. However, the extension should run under Thunderbird Version 3, as well.
How do I read e-mail and attachments that contain dynamic mail content?	It's very easy. Just select the message you want to read, as you would normally. Same thing with attachments. The implementation was designed to be totally transparent to the sender and recipient.
How do I edit dynamic mail content e-mail?	Select the message you wish to edit (it must be one that you originated), make your changes and press the Update Content button. If you are editing an attachment, be sure to save your changes before pressing Update Content. The next time any of the message recipients view the message, the content will have changed.
Can I send e-mail in which the body uses dynamic mail content and one or more of the attachments use static content?	No. Either the entire e-mail uses static content or it uses dynamic.
What types of attachments work with dynamic mail content?	In principle, any MIME-compliant attachment should work, but we have tested (and therefore support) only text and MS Word attachments.
How can I change my password?	Do the following: Navigate to the Login page. Enter the e-mail address for the account whose password you wish to change, followed by the current password. Select Change password. Press Login. A link to your new password will be e-mailed to you.
Why is there no browser-based support for Gmail or Yahoo!Mail?	At this time, neither Google nor Yahoo! provide an application programming interface (API) for their respective Web mail clients. so we are unable to provide a browser-based solution for them. However, you can get dynamic mail content support for Gmail by configuring Thunderbird for your Gmail accounts; see Download a Dynamic Mail Content Extension for details.
I received an e-mail with the subject "Warning: content file at xx% of capacity". What's going on?	When you registered for dynamic mail content service, you were given 10 MB of disk space on the content server, which is used to hold dynamic mail content that you send. You are coming close to your limit and should either: Delete some of your messages, by selecting them one at a time, clearing out the message content and pressing the Update Content button in the main window, or Purchase additional disk space.
When recipients try to read dynamic mail content messages that I send from one of my two mail accounts, they report an alert about an EOFException; yet, messages sent by the second account are OK. What's the problem?	This can happen if the e-mail address for the first account is an alias of that of the second. To check this in Thunderbird, for example, display the message header of the problem message, by selecting the '+' symbol to the left of the Subject: field and move the cursor over the From: field to reveal the real sender e-mail address. If it is the same as the other account, change the real address in the first account to something different.
After installing the dynamic mail content extension into Thunderbird, I tried to create a new account but it asked me for the dynamic mail content server password. I haven't registered yet, so what do I do?	Enter anything you want at this point and edit the password later, after you complete registration.
Is there any easy way to tell if my intended recipient can view dynamic mail content mail?	Assuming you have no advance knowledge of whether the recipient is using a dynamic mail content-enabled mail program, if you are replying to a message, you can look at the message header for a clue. If it contains a field labeled User-Agent: whose value begins with Thunderbird or another supported mail program, then the recipient is either already able to read dynamic mail content or can download an extension which will enable dynamic mail content in his mail program. In general, anybody whose mail account supports the POP3 or IMAP protocol, including some Web-based mail systems, such as Google, may connect to their mail accounts via a dynamic mail content-enabled enabled mail program; whether they choose to do so is another question, so unless you're fairly sure about your recipient(s), it's best to send only static content.